Terms and Conditions | Ensure a Seamless Printing Process

Terms and Conditions

Last updated: 26 July 2026

These Terms and Conditions apply to the website at bookprintingcompany.com.au, The Book Printing Company mobile applications, our online quotation calculators and all products and services supplied by Osborne Pty Ltd trading as The Book Printing Company (“The Book Printing Company”, “we”, “us” or “our”).

By using our website or app, requesting a quotation, creating an account or placing an order, you agree to these Terms and Conditions. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

1. Eligibility and service area

  1. Our ordering services are intended for customers aged 18 years or older.
  2. Our prices and standard delivery services are intended primarily for customers in Australia.
  3. We may decline an order where we cannot lawfully or reasonably provide the requested product or service.

2. Customer accounts

  1. Some services can be used without an account. An account may be required to place or manage an order.
  2. You must provide accurate and current account and contact information.
  3. You are responsible for keeping your username and password confidential and for activity performed through your account.
  4. You must notify us promptly if you believe your account has been accessed without authority.
  5. We may suspend or close an account that is used unlawfully, fraudulently or in breach of these terms.
  6. You may request deletion of your account and associated information through our Account and Data Deletion page.

3. Quotations and pricing

  1. Unless stated otherwise, prices are in Australian dollars and include GST.
  2. Online calculator results are based on the specifications and information entered by the customer. Incorrect or incomplete information may produce an incorrect price.
  3. A quotation is subject to review of the supplied specifications, artwork, stock availability, delivery requirements and any other relevant production information.
  4. We may correct an obvious calculation, typographical or system error before accepting an order. If payment has already been made and the corrected price is not accepted, we will refund the amount paid for the affected item.
  5. Freight, packaging, insurance and other charges are calculated or displayed during the quotation or ordering process. They are not included unless expressly stated.
  6. Prices may change before an order is accepted. A price change will not apply retrospectively to an order already accepted, unless the customer subsequently changes the order specifications.

4. Orders and acceptance

  1. Submitting an order is an offer to purchase the specified products or services.
  2. An automated acknowledgement does not necessarily mean that the order has been accepted. Acceptance occurs when we confirm the order or begin the agreed work.
  3. We may request clarification, corrected artwork, further payment or other information before accepting or commencing an order.
  4. We may reject or cancel an order before production where it contains an obvious pricing error, cannot be produced safely or lawfully, requires unavailable materials, or cannot reasonably be completed as specified.
  5. If we cancel an order for reasons not caused by the customer, we will refund amounts paid for the unprovided products or services.

5. Payments

  1. Payment terms are shown in the quotation, checkout or invoice.
  2. Production may not commence until cleared payment or an agreed deposit has been received.
  3. Payments may be processed by PayPal or another displayed payment provider. The provider’s terms and privacy policy also apply to its service.
  4. Title to printed goods passes to the customer when we have received full payment for the order.

6. Customer artwork and files

  1. You are responsible for supplying complete, correctly sized and print-ready files unless you have purchased design, file-correction or pre-press services from us.
  2. You must check spelling, grammar, page order, page count, image quality, margins, bleed, trim size, colour settings, fonts and all other content before approving files for production.
  3. Unless otherwise agreed, we print the files supplied or approved by the customer and do not edit or proofread their content.
  4. You warrant that you own or have permission to reproduce all text, images, fonts, artwork and other material supplied to us, and that producing the order will not infringe another person’s rights or breach any law.
  5. We may refuse material that is unlawful, defamatory, threatening, exploitative, infringing or otherwise inappropriate for production.
  6. Files may be transferred using WeTransfer or another agreed service. The customer is responsible for ensuring that the correct files are sent to the correct authorised address.

7. Proofs and approvals

  1. A digital or printed proof is a checking tool and may not reproduce colour, texture, binding or finishing exactly as the completed production run.
  2. Where approval is requested, production will not commence until approval is received.
  3. Your approval confirms that you accept the content, specifications and appearance shown in the proof, subject to normal production tolerances and your rights under the Australian Consumer Law.
  4. Changes requested after approval may incur additional charges and alter the production timeframe.

8. Printing and binding tolerances

  1. Printing, trimming, folding and binding are mechanical processes and are subject to normal industry tolerances.
  2. Depending on the product and process, trimming, registration, folding or binding may vary by approximately 1–3 mm.
  3. Colour can vary between screens, proofs, different paper stocks, machines and separate production runs. Exact colour matching is not guaranteed unless expressly agreed as a specific paid service.
  4. Spine position and wrap may vary within normal binding tolerances. Designs with sharply contrasting spine and cover colours may make small movement more visible.
  5. These disclosed production characteristics do not limit any consumer guarantee that applies under law.

9. Production timeframes

  1. Production estimates begin when all required files, approvals, information and cleared payments have been received.
  2. Unless expressly guaranteed in writing, production and delivery dates are estimates rather than fixed deadlines.
  3. We will provide services within the agreed time or, if no time is agreed, within a reasonable time as required by law.
  4. We will notify you where reasonably practicable if a significant delay occurs.

10. Order changes and cancellations

  1. Contact us promptly if you need to change or cancel an order.
  2. Before production begins, we will consider a cancellation request and advise of any reasonable costs already incurred, including design, pre-press, administration, specially ordered materials or payment-provider fees that cannot be recovered.
  3. Once printing, binding or another custom-production stage has begun, cancellation may not be possible. If cancellation is possible, the customer may be responsible for the reasonable value of work completed and costs incurred up to cancellation.
  4. Changes to quantity, size, stock, page count, artwork, delivery or finishing may require a revised quotation and timeframe.
  5. Nothing in this section limits a right to cancel or obtain a remedy under the Australian Consumer Law.

11. Delivery

  1. Delivery charges and available options are shown during quotation or checkout.
  2. You must provide a complete and accurate delivery address and any relevant access instructions.
  3. Delivery timeframes supplied by a courier are estimates unless expressly guaranteed.
  4. If you authorise an unattended delivery or “leave in a safe place,” responsibility for loss or damage passes to you once the parcel is delivered in accordance with that authority, except where the law provides otherwise.
  5. If a parcel is returned because of an incorrect address, failed delivery or refusal to accept delivery, reasonable redelivery charges may apply.
  6. Please inspect deliveries promptly and notify us as soon as practicable of visible transit damage, shortages or an incorrect product so that we can investigate and, where applicable, arrange a remedy.

12. Faults, damage and consumer guarantees

  1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
  2. If goods or services fail to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, resupply, price reduction or compensation, depending on the nature and seriousness of the failure.
  3. We remain responsible for products and services supplied by us, including work performed on our behalf by contractors, to the extent required by law.
  4. A remedy may not be available where the issue was caused solely by customer-supplied errors, unsuitable files, unauthorised changes, misuse, normal wear, or a production characteristic clearly disclosed and accepted before purchase, unless the law provides otherwise.
  5. To report a problem, contact us with the order number, description and clear photographs or other reasonable supporting information. We may request return or inspection of the affected goods.
  6. Approved refunds will be made using the original payment method where reasonably possible.

13. Website and app use

  1. You may access our website and app for lawful personal or business use connected with our services.
  2. You must not interfere with security, attempt unauthorised access, introduce malicious code, scrape protected information, overload the service, or use the website or app unlawfully.
  3. We may maintain, change, suspend or discontinue online features where reasonably necessary. We do not guarantee uninterrupted or error-free access.
  4. Links to third-party services are provided for convenience. Third-party services are governed by their own terms and privacy policies.

14. Intellectual property

  1. Unless otherwise stated, website and app content, branding, layouts, graphics, calculators and software are owned by us or used under licence.
  2. You may view or download website information for your own lawful use but must not reproduce, sell, republish or commercially exploit our content without permission, except where permitted by law.
  3. You retain ownership of customer-supplied content. You grant us a limited licence to store, process, reproduce and adapt that content only as reasonably necessary to quote, design, proof, manufacture, deliver and support your order.

15. Privacy

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy.

16. Liability

  1. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
  2. To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by information, files, instructions or approvals supplied incorrectly by the customer.
  3. Where liability may lawfully be limited, our liability will be limited to the remedy or amount permitted by applicable law.

17. Events beyond reasonable control

Neither party is responsible for delay caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, industrial dispute, utility or network failure, equipment breakdown, transport disruption, material shortage or government action. The affected party must take reasonable steps to reduce the delay. If a delay becomes substantial, the parties will discuss a reasonable solution, which may include changing or cancelling the uncompleted portion of the order and refunding amounts paid for products or services not supplied.

18. Changes to these terms

We may update these Terms and Conditions from time to time. Updated terms apply to future use and future orders from the date they are published. The terms applying to an accepted order will not be changed retrospectively without agreement, except where required by law.

19. Governing law

These terms are governed by the laws of Tasmania, Australia. The parties submit to the courts with jurisdiction in Tasmania, subject to any rights a consumer has to bring proceedings in another jurisdiction under applicable law.

20. Contact

Osborne Pty Ltd trading as The Book Printing Company
Elizabeth Street, Montello, Tasmania 7320, Australia
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.